Return and Refund Policy

Effective Date: Sept 03 2024 Last Updated: Jan 31 2026

At SuperCom Online Services LLC, your satisfaction is our top priority. Our Return and Refund Policy is crafted to ensure a smooth and transparent process for returning products and receiving refunds. Please take a moment to familiarize yourself with our policies, as they outline your rights and responsibilities when making a return.

1. Eligibility for Returns

We accept returns within 30 days from the date of delivery under the following conditions:

• Product Condition: The item must be returned in its original condition—unused, undamaged, and in the original brand packaging. Returns are not accepted for products that are physically damaged or show signs of wear and tear.
• Packaging Requirements: The item must include all original packaging, accessories, manuals, and any other items that were included with the purchase. If the product is not returned in its original box with all accessories, the return may be rejected.
• Non-Eligible Items: Items that are physically damaged, missing original packaging or accessories, or have been altered in any way will not be eligible for return.

2. Initiating a Return

Returning an item to SuperCom Online Services LLC is straightforward:

• Log in to Your Account: Access your account on www.supercomonlineservice.com.
• Start the Return Process: Navigate to your order history, select the item you wish to return, and follow the prompts to initiate the return process.
• Follow Return Instructions: After initiating the return, follow the provided instructions to complete the return process.

Please note that all returns must be initiated through your account on our website. Unauthorized returns will not be accepted.

3. Refund Policy

Our refund policy is designed to be fair and accommodating:

• Refund to Original Payment Method: Once your return is received and approved, the refund will be issued to the original payment method used for the purchase. The processing time for refunds may vary depending on your payment provider, typically taking 7–10 business days.
• Store Credit Option: At your request, we offer a 10% bonus on your refund in the form of store credit, which can be used for future purchases on www.supercomonlineservice.com. This option is available as an alternative to a direct refund.

4. Non-Exchange Policy

Please be aware that we currently do not offer exchanges. We only provide refunds in accordance with this policy.

5. Return Shipping Costs

We strive to make the return process as convenient as possible:

• No Cost for Return Shipping: If your return is approved, we will provide you with a prepaid return shipping label. You will not be required to pay any additional fees to return the item to us.
• Shipping Charges: Original shipping charges are non-refundable unless the return is due to an error on our part or the product was received in a damaged or defective condition.

6. Important Notes

• Inspection and Approval: All returned items are subject to inspection upon receipt. We reserve the right to reject returns that do not meet the eligibility criteria outlined in this policy.
• Communication: We will keep you informed throughout the return process via email. Please ensure that your contact information is up to date in your account settings.

7. Shipping Solutions for Third-Party Logistics (3PL) Providers and 2-Step Agencies

7.1 Scope of Services. In addition to its retail operations, SuperCom Online Services LLC ("SuperCom," "we," "us") provides shipping and label-generation services to third-party logistics (3PL) providers, 2-step fulfillment agencies, and other commercial clients (collectively, "Shipping Clients"). The terms set forth in this Section 7 apply exclusively to such services, constitute a binding commercial agreement between SuperCom and the Shipping Client, and supersede any conflicting provisions elsewhere in this Policy with respect to Shipping Clients. Shipping Clients are commercial entities, not consumers, and consumer-protection provisions of this Policy (including Sections 1–6) do not apply to shipping services.

7.2 Non-Refundable Shipping Labels. All shipping labels are final and non-refundable upon generation. By requesting the generation of a shipping label, the Shipping Client expressly acknowledges and agrees that no refund, credit, chargeback, or adjustment of any kind shall be issued for any label once generated, irrespective of whether the label is subsequently used, unused, voided, cancelled, or rendered unusable for any reason. Label generation constitutes full and final delivery of the service purchased; the service is deemed rendered, consumed, and completed at the moment of generation.

7.3 Assumption of Risk; Transfer of Liability. The Shipping Client acknowledges and agrees that upon tender of any package to the designated carrier, all risk of loss, damage, delay, misdelivery, or non-delivery transfers entirely to the carrier and/or the Shipping Client. SuperCom acts solely as a facilitator of label generation and shipping services and does not assume, and expressly disclaims, any responsibility or liability for:

(a) packages lost, delayed, held, seized, or otherwise stuck in transit; (b) packages delivered in a damaged, defective, or deteriorated condition; (c) carrier errors, including but not limited to misrouting, misdelivery, or failure to deliver; (d) delays arising from customs, weather, carrier operational issues, or events beyond SuperCom's reasonable control (force majeure).

7.4 Carrier Claims. Any and all claims arising from lost, delayed, or damaged shipments must be pursued by the Shipping Client directly with the applicable carrier, in accordance with that carrier's published claims procedures and timelines. SuperCom may, at its sole discretion and as a courtesy only, assist in the submission of carrier claims; such assistance shall not constitute an assumption of liability, a guarantee of any outcome, or a waiver of any provision of this Section.

7.5 Limitation of Liability. To the maximum extent permitted by applicable law, SuperCom's total aggregate liability arising out of or relating to any shipping service or label shall not exceed the amount actually paid by the Shipping Client to SuperCom for the specific label giving rise to the claim. In no event shall SuperCom be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of business, or loss of goods, even if advised of the possibility of such damages.

7.6 No Warranties. SuperCom makes no representations or warranties, express or implied, regarding delivery timelines, carrier performance, package condition upon delivery, or the suitability of any carrier, and expressly disclaims all implied warranties, including merchantability and fitness for a particular purpose, in connection with its shipping services.

7.7 Acknowledgment and Acceptance. By purchasing, requesting, or using any shipping label or shipping service provided by SuperCom, the Shipping Client is deemed to have read, understood, and irrevocably accepted the terms of this Section 7. Continued use of the services following any update to this Policy constitutes acceptance of the updated terms.

7.8 Ship-From Address Disclosure. The Shipping Client acknowledges and agrees that the "ship-from" or origin address printed on a shipping label is provided for labeling and administrative purposes and may differ from the physical location from which the shipment actually originates. SuperCom operates through a network of fulfillment locations and partner facilities, and shipments may be tendered to the carrier from any such location. The Shipping Client accepts that such variance shall not constitute grounds for any refund, claim, chargeback, or dispute, and SuperCom disclaims all liability arising from any discrepancy between the labeled origin address and the actual point of tender, including any resulting carrier adjustments, surcharges, or delivery estimates.

7.9 Payment Authorization; Recurring Billing. Payments for shipping services are processed through Stripe via our Shopify-integrated payment gateway. By purchasing any shipping service or maintaining an active shipping account with SuperCom, the Shipping Client expressly authorizes SuperCom to store their payment method and to automatically charge the card or payment method on file on a recurring weekly basis for all accrued shipping charges, labels generated, and related fees during the preceding billing period. This authorization remains in effect until the Shipping Client cancels their account or revokes authorization in writing to support@supercomonlineservice.com, provided that all outstanding balances must be settled in full prior to cancellation. Failure of a scheduled charge does not extinguish the debt; the Shipping Client remains liable for all unpaid amounts, and SuperCom reserves the right to retry the charge, suspend services, and pursue collection of outstanding balances.

7.10 Billing Disputes; Exclusive Remedy; Chargeback Waiver. The Shipping Client agrees that the sole and exclusive remedy for any billing error, overcharge, or disputed amount is written notice to SuperCom at support@supercomonlineservice.com within seven (7) days of the charge date, after which all charges are deemed accurate, accepted, and final. The Shipping Client expressly agrees not to initiate any chargeback, payment reversal, or dispute through any card issuer, bank, payment processor, or other financial institution for validly accrued charges without first exhausting the notice procedure above. Any chargeback initiated in breach of this Section shall constitute a material breach of this agreement, and the Shipping Client shall be liable to SuperCom for the full disputed amount plus all chargeback fees, processing fees, administrative costs, and reasonable collection and attorney fees incurred by SuperCom in responding to or recovering such amounts.

7.11 Records as Conclusive Evidence. SuperCom's system records — including label generation timestamps, account activity logs, order exports, billing ledgers, tracking data, and email correspondence — shall constitute presumptive and admissible evidence of the services rendered, charges accrued, and the Shipping Client's use and acceptance of the services, in any dispute, chargeback proceeding, arbitration, or legal action.

7.12 Governing Law; Venue. This Section 7 shall be governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Any legal action arising out of or relating to shipping services shall be brought exclusively in the state or federal courts located in Ingham County, Michigan, and the Shipping Client consents to the personal jurisdiction of such courts. In any action to enforce this Section, the prevailing party shall be entitled to recover its reasonable attorney fees and costs.

8. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.

9. Contact Information

For any questions or concerns regarding this Return and Refund Policy, please contact our customer support team:

SuperCom Online Services LLC 2222 W Grand River Ave, STE A Okemos, MI 48864 Email: support@supercomonlineservice.com Phone: +1 844 241 0827