Terms and Conditions

Effective Date: September 03, 2024 Last Updated: January 31, 2026 Company: SuperCom Online Services LLC Location: 2222 W Grand River Ave # A, Okemos, MI 48864, United States

1. Agreement to Terms

By accessing and purchasing from our website, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional policies referenced herein. If you do not agree, you may not use our website or services.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to make purchases from this website. By placing an order, you represent that you meet these requirements.

3. Products and Availability

• We make every effort to display product details accurately.
• Colors and images may appear differently on various devices.
• We reserve the right to limit quantities, discontinue products, or update product information without notice.

4. Orders and Payments

• All orders are subject to acceptance and availability.
• We accept payment methods displayed at checkout.
• By submitting an order, you authorize us to charge your selected payment method for the full amount, including applicable taxes.
• We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.

5. Pricing

• Prices are listed in U.S. dollars unless stated otherwise.
• Sales tax will be applied as required by Michigan law and other applicable jurisdictions.
• We reserve the right to change prices without notice, but confirmed orders will not be affected.

6. Shipping and Delivery

• Domestic (U.S.): Orders are typically delivered within 3–7 business days.
• International: Delivery times vary by destination.
• We provide free shipping worldwide with Delivered Duty Paid (DDP) for international orders.
• Risk of loss passes to you upon confirmed delivery.

7. Returns and Refunds

• Returns are accepted within 30 days of delivery for unused, undamaged items in original packaging, in accordance with our Return and Refund Policy.
• Certain items such as digital products and gift cards are non-refundable.
• Refunds will be issued to the original payment method, typically within 7–10 business days after inspection and approval, depending on your payment provider.
• We do not offer exchanges; refunds are provided in accordance with our Return and Refund Policy.
• For full details, please refer to our Return and Refund Policy. Returns and refunds for retail purchases are governed by that policy; shipping services for commercial clients are governed exclusively by Section 8 below.

8. Shipping Services for Third-Party Logistics (3PL) Providers and 2-Step Agencies

8.1 Scope of Services. In addition to its retail operations, SuperCom Online Services LLC ("SuperCom," "we," "us") provides shipping and label-generation services to third-party logistics (3PL) providers, 2-step fulfillment agencies, and other commercial clients (collectively, "Shipping Clients"). The terms set forth in this Section 8 apply exclusively to such services, constitute a binding commercial agreement between SuperCom and the Shipping Client, and supersede any conflicting provisions elsewhere in these Terms or in any other policy with respect to Shipping Clients. Shipping Clients are commercial entities, not consumers, and consumer-oriented provisions of these Terms (including Sections 6 and 7) and of our Return and Refund Policy do not apply to shipping services.

8.2 Non-Refundable Shipping Labels. All shipping labels are final and non-refundable upon generation. By requesting the generation of a shipping label, the Shipping Client expressly acknowledges and agrees that no refund, credit, chargeback, or adjustment of any kind shall be issued for any label once generated, irrespective of whether the label is subsequently used, unused, voided, cancelled, or rendered unusable for any reason. Label generation constitutes full and final delivery of the service purchased; the service is deemed rendered, consumed, and completed at the moment of generation.

8.3 Assumption of Risk; Transfer of Liability. The Shipping Client acknowledges and agrees that upon tender of any package to the designated carrier, all risk of loss, damage, delay, misdelivery, or non-delivery transfers entirely to the carrier and/or the Shipping Client. SuperCom acts solely as a facilitator of label generation and shipping services and does not assume, and expressly disclaims, any responsibility or liability for:

(a) packages lost, delayed, held, seized, or otherwise stuck in transit; (b) packages delivered in a damaged, defective, or deteriorated condition; (c) carrier errors, including but not limited to misrouting, misdelivery, or failure to deliver; (d) delays arising from customs, weather, carrier operational issues, or events beyond SuperCom's reasonable control (force majeure).

8.4 Carrier Claims. Any and all claims arising from lost, delayed, or damaged shipments must be pursued by the Shipping Client directly with the applicable carrier, in accordance with that carrier's published claims procedures and timelines. SuperCom may, at its sole discretion and as a courtesy only, assist in the submission of carrier claims; such assistance shall not constitute an assumption of liability, a guarantee of any outcome, or a waiver of any provision of this Section.

8.5 Limitation of Liability for Shipping Services. To the maximum extent permitted by applicable law, SuperCom's total aggregate liability arising out of or relating to any shipping service or label shall not exceed the amount actually paid by the Shipping Client to SuperCom for the specific label giving rise to the claim. In no event shall SuperCom be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, loss of business, or loss of goods, even if advised of the possibility of such damages.

8.6 No Warranties. SuperCom makes no representations or warranties, express or implied, regarding delivery timelines, carrier performance, package condition upon delivery, or the suitability of any carrier, and expressly disclaims all implied warranties, including merchantability and fitness for a particular purpose, in connection with its shipping services.

8.7 Acknowledgment and Acceptance. By purchasing, requesting, or using any shipping label or shipping service provided by SuperCom, the Shipping Client is deemed to have read, understood, and irrevocably accepted the terms of this Section 8. Continued use of the services following any update to these Terms constitutes acceptance of the updated terms.

8.8 Ship-From Address Disclosure. The Shipping Client acknowledges and agrees that the "ship-from" or origin address printed on a shipping label is provided for labeling and administrative purposes and may differ from the physical location from which the shipment actually originates. SuperCom operates through a network of fulfillment locations and partner facilities, and shipments may be tendered to the carrier from any such location. The Shipping Client accepts that such variance shall not constitute grounds for any refund, claim, chargeback, or dispute, and SuperCom disclaims all liability arising from any discrepancy between the labeled origin address and the actual point of tender, including any resulting carrier adjustments, surcharges, or delivery estimates.

8.9 Payment Authorization; Recurring Billing. Payments for shipping services are processed directly through Stripe, separately from retail website orders and outside the Site's Shopify checkout. By purchasing any shipping service or maintaining an active shipping account with SuperCom, the Shipping Client expressly authorizes SuperCom to store their payment method and to automatically charge the card or payment method on file on a recurring weekly basis for all accrued shipping charges, labels generated, and related fees during the preceding billing period. This authorization remains in effect until the Shipping Client cancels their account or revokes authorization in writing to support@supercomonlineservice.com, provided that all outstanding balances must be settled in full prior to cancellation. Failure of a scheduled charge does not extinguish the debt; the Shipping Client remains liable for all unpaid amounts, and SuperCom reserves the right to retry the charge, suspend services, and pursue collection of outstanding balances.

8.10 Billing Disputes; Exclusive Remedy; Chargeback Waiver. The Shipping Client agrees that the sole and exclusive remedy for any billing error, overcharge, or disputed amount is written notice to SuperCom at support@supercomonlineservice.com within seven (7) days of the charge date, after which all charges are deemed accurate, accepted, and final. The Shipping Client expressly agrees not to initiate any chargeback, payment reversal, or dispute through any card issuer, bank, payment processor, or other financial institution for validly accrued charges without first exhausting the notice procedure above. Any chargeback initiated in breach of this Section shall constitute a material breach of this agreement, and the Shipping Client shall be liable to SuperCom for the full disputed amount plus all chargeback fees, processing fees, administrative costs, and reasonable collection and attorney fees incurred by SuperCom in responding to or recovering such amounts.

8.11 Records as Conclusive Evidence. SuperCom's system records — including label generation timestamps, account activity logs, order exports, billing ledgers, tracking data, and email correspondence — shall constitute presumptive and admissible evidence of the services rendered, charges accrued, and the Shipping Client's use and acceptance of the services, in any dispute, chargeback proceeding, arbitration, or legal action.

8.12 Governing Law; Venue for Shipping Services. This Section 8 shall be governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Any legal action arising out of or relating to shipping services shall be brought exclusively in the state or federal courts located in Ingham County, Michigan, and the Shipping Client consents to the personal jurisdiction of such courts. In any action to enforce this Section, the prevailing party shall be entitled to recover its reasonable attorney fees and costs.

9. Intellectual Property

All content on this website—including text, images, logos, graphics, and software—is the property of SuperCom Online Services LLC or our licensors and is protected by U.S. copyright and trademark laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law:

• SuperCom Online Services LLC shall not be liable for indirect, incidental, or consequential damages, including lost profits or data.
• Our maximum liability to you for any claim related to your purchase shall not exceed the total amount paid for the order.
• For shipping services provided to Shipping Clients, the liability limitations in Section 8.5 apply.

11. Indemnification

You agree to indemnify and hold harmless SuperCom Online Services LLC and its affiliates from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Michigan and applicable U.S. federal law. Any disputes shall be resolved exclusively in the state or federal courts located in Ingham County, Michigan.

13. Changes to Terms

We may update or modify these Terms at any time. Changes will take effect immediately when posted on this page. Your continued use of the website constitutes acceptance of the revised Terms.

14. Contact Us

📍 SuperCom Online Services LLC, 2222 W Grand River Ave # A, Okemos, MI 48864, United States 📧 support@supercomonlineservice.com 📞 +1 844-241-0827