Effective Date:  [09/07/2025]
 Business Name: SuperCom Online Services LLC
 Website: https://www.supercomonlineservice.com
 Contact Email: info@supercomonlineservice.com

At SuperCom Online Services LLC, we are committed to delivering your orders with speed, accuracy, and the highest level of professionalism. This Shipping Policy outlines how we manage domestic and international shipments, shipping timelines, methods, and carrier partnerships.

1. Fulfillment & Warehousing

All orders are processed and fulfilled from our multiple warehouse locations across the United States, including:

• Michigan (MI)
  
  
• Texas (TX)
  
  
• California (CA)
  
  
• South Carolina (SC)
  
  

This strategic distribution ensures optimal shipping speeds based on your proximity to the nearest fulfillment center.

2. Shipping Within the United States (USA)

We proudly offer free standard shipping on all orders within the United States.

🚚 Standard Shipping (Free)

• Delivery Time: 3–4 business days
  
  
• Carrier Options: FedEx, USPS, DHL, or UPS (depending on region and order size)
  
  
• Tracking is provided once your order is dispatched
  
  

⚡ Express & Optional Premium Services

• 1-Business Day Express Shipping
  
  
• Saturday Delivery (if eligible in your area)
  Additional fees apply, calculated at checkout
  
  

Orders placed before 12:00 PM EST (Mon–Fri) typically ship the same business day. Orders placed after cut-off will ship the next business day.

3. Shipping to Canada

We proudly ship to customers across Canada with a customer-friendly, duty-inclusive model.

✅ Free Ground Shipping – DDP Included

• Carrier: FedEx or DHL (Ground Service Level)
  
  
• Delivery Time: 5–9 business days (depending on province)
  
  
• DDP (Delivered Duty Paid): We cover all import duties, taxes, and customs clearance — no surprise fees upon delivery
  
  
• Tracking provided after shipment
  
  

✈️ Express Air Shipping (Optional)

• Carrier: FedEx International Priority or DHL Express
  
  
• Delivery Time: 2–4 business days
  
  
• Additional cost applies and is calculated at checkout based on weight and delivery region
  
  

We currently do not offer COD or local pickup options for Canadian customers.

4. Order Processing Times

• Orders are typically processed within 1 business day
  
  
• Processing does not occur on weekends or U.S. federal holidays
  
  
• Any delays (due to high volume, backorders, etc.) will be promptly communicated via email
  
  

5. Carriers We Work With

We ship through trusted, insured carriers to ensure your orders arrive safely:

• FedEx
  
  
• DHL Express
  
  
• USPS
  
  
• UPS
  
  

The carrier is automatically assigned based on product type, warehouse origin, and destination zip/postal code.

6. Tracking Your Order

A shipping confirmation email with tracking details will be sent once your order has shipped. You can track the status in real-time through the carrier’s website or via the “Track My Order” section of our website.

7. Undeliverable or Returned Shipments

In the event a package is returned to us due to an incorrect or incomplete address, or if the customer refuses delivery:

• Reshipping charges may apply
  
  
• Refunds (if applicable) will exclude shipping surcharges and restocking fees
  
  

Please ensure your address is accurate at checkout to avoid delays or returns.

8. Delays & Force Majeure

While we make every effort to deliver your order within the estimated timeframes, certain factors beyond our control (e.g., weather delays, customs inspections, carrier disruptions) may impact delivery timelines.

SuperCom Online Services LLC is not liable for such delays, but we will work diligently with the carrier to resolve any issues.

9. Contact Us

If you have any questions regarding shipping timelines, special delivery requests, or if your tracking hasn’t updated, please reach out:

📧 Email: info@supercomonlineservice.com
 📍 Address:
 SuperCom Online Services LLC
 2222 West Grand River Ave. STE A
 Okemos, MI 48864