Effective Date: [09/07/2025]
 Business Name: SuperCom Online Services LLC
 Website: https://www.supercomonlineservice.com

This Refund Policy outlines how and when refunds are processed for purchases made on our website. By shopping with SuperCom Online Services LLC, you agree to the terms below.

1. General Refund Guidelines

We issue refunds only after returned products are:

• Received,
• Inspected, and
• Approved by our returns team.

Refunds are only applicable to eligible, undamaged, and unused items returned within our 30-day return window as outlined in our Return Policy.

2. Approved Refund Conditions

A full or partial refund may be issued under the following circumstances:

3. Refund Timeline

Once your return is received and approved:

• Refunds to original payment method (credit card, PayPal, etc.) will be initiated within 2–3 business days
• Please allow 3–10 business days for the funds to reflect in your account, depending on your payment provider
• You will receive a confirmation email once your refund has been processed

4. Method of Refund

Refunds are issued only via the original payment method used during checkout. We do not offer refunds via cash, money transfer, or alternative payment channels.

If you used a gift card or store credit, your refund will be issued back as store credit.

5. Deductions & Non-Refundable Charges

• Original shipping charges are non-refundable unless the return is due to our error
• Items returned damaged, incomplete, or after the return window may be rejected or refunded with deductions
• Restocking Fee: A 20% restocking fee may apply for late returns or returns not in original condition

6. Refunds for Canadian Customers

For orders delivered to Canada, refunds follow the same inspection process:

• Duties and taxes paid during checkout are non-refundable
• Return shipping is free using our SuperCom Return Center
• Any refund will be issued in USD to the original payment method

7. Non-Refundable Items

We do not offer refunds for:

• Opened or used personal-use items (e.g., water bottles, wellness containers)
• Items without original packaging
• Clearance or final-sale products
• Digital products or gift cards

8. Damaged or Lost Returns

If your return package is lost in transit or arrives damaged, please notify us immediately at info@supercomonlineservice.com with your tracking number and photo evidence (if applicable). We will assist in filing a claim and processing a resolution.

9. Contact for Refund Requests

If you believe your refund is missing or delayed, or if you need assistance:

📧 Email: info@supercomonlineservice.com
 📍 Address:
 SuperCom Online Services LLC
 2222 West Grand River Ave. STE A
 Okemos, MI 48864