Effective Date: [09/07/2025]

At SuperCom Online Services LLC (“Company”, “we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.supercomonlineservice.com (the “Site”) or interact with us in any other manner. This policy complies with applicable privacy laws in the United States, including the California Consumer Privacy Act (CCPA), and in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, shipping and billing address
  
  
• Account Details: Username and password if you register on our Site
  
  
• Transaction Information: Payment details (processed securely via third-party processors), order history
  
  
• Technical Data: IP address, browser type, device information, referral URLs, pages visited, and time spent (via cookies and tracking technologies)
  
  
• Marketing Information: Email preferences, subscription status, and related metadata
  
  

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill orders
  
  
• To provide customer support and respond to inquiries
  
  
• To manage your account and login credentials
  
  
• To send promotional emails and newsletters (with opt-out option)
  
  
• To improve website functionality, user experience, and services
  
  
• To comply with legal obligations and enforce our Terms & Conditions
  
  

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and gather analytics. Cookies allow us to:

• Remember your login and cart contents
  
  
• Understand user behavior via analytics tools (e.g., Google Analytics)
  
  
• Deliver relevant advertisements and marketing
  
  

You may set your browser to refuse all or some cookies. However, some parts of the Site may not function properly without them.

4. Sharing and Disclosure of Information

We do not sell, rent, or share your personal data with third parties for their direct marketing purposes. We may share your data only with:

• Service Providers: e.g., payment processors, shipping carriers, analytics tools, CRM and marketing platforms
  
  
• Legal Authorities: where required by law, regulation, or court order
  
  
• Business Transfers: in case of a merger, sale, or acquisition
  
  

All third-party providers are contractually obligated to keep your information secure and only use it for the services they perform on our behalf.

5. Data Storage and Security

We maintain industry-standard administrative, technical, and physical safeguards to protect your information. Despite our efforts, no method of transmission over the Internet is 100% secure.

6. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 13. If you believe that we may have collected such information, please contact us immediately at info@supercomonlineservice.com.

7. Your Rights (USA and Canada)

For U.S. Residents (CCPA)

You may have the right to:

• Access or request a copy of the personal data we hold about you
  
  
• Request deletion of your personal information
  
  
• Opt out of the sale of personal information (we do not sell)
  
  

To exercise these rights, contact us at info@supercomonlineservice.com.

For Canadian Residents (PIPEDA)

You may:

• Request access to your data
  
  
• Challenge the accuracy and completeness of the data
  
  
• Withdraw consent for data use at any time
  
  

Please contact us to initiate any such requests.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

9. International Data Transfers

As we operate in the United States and Canada, your information may be transferred to and stored on servers located in these countries. By using our Site, you consent to such transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

SuperCom Online Services LLC
 2222 West Grand River Ave. STE A
 Okemos, MI 48864
 Email: info@supercomonlineservice.com